If you live in the UK delivery is Free above £20. We send orders either via a recorded delivery, which will require a signature on receipt. If there is nobody available at the delivery address to accept the delivery a card will be left to inform the recipient how he or she can collect the parcel..
PLEASE NOTE: A working day is Monday - Friday and doesn't include bank holidays. Express Delivery Orders for next working day delivery will need to be made before 3.00pm. Please also note that we cannot offer next day delivery to the Highands and Islands and BFPO addresses.
**All charges are in GBP, we have converted these estimates into AUD as a guide for you.
International shipping costs may be subject to change due to size and weight of the item purchased If this occurs then the customer will be notified and made aware of any additional payments that may be required prior to goods being shipped and funds being taken from their account.
We want you to be happy with your purchases, but if you are not pleased do not hesitate to contact us directly via email: email@example.com
All goods supplied by Fawkes Cycles Limited are from official sources and are covered by the normal manufacturer' warranty. If an item has failed prematurely you should first contact our team at firstname.lastname@example.org to be advised on the next steps you take. All return items must have a completed warranty form detailing the problem/fault. Warranty forms can be downloaded below. Certain products need to be returned to our suppliers for inspection and possible repair before a credit can be issued
If you suspect an item is faulty you must let us know as soon as the fault becomes noticeable to yourself and you must not continue to use the item.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Fill out the returns form and send the goods back to us, click here to print the returns form.
Once we receive the goods and completed returns form they will be inspected and our customer services team will contact you within 48 hours of receiving the goods to inform you of how to proceed.
If you simply change your mind about an item/s or if it does not fit then you can still return it to us within 90 days of purchase. All returns that are not faulty must be returned unused; any returns that are used and are not faulty will not be eligible for a refund. There will also be a charge for sending the item back to you. click here to print the returns form.
To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS - FAILED SALE. For customers outside the EU this must be clearly marked on the customs information document (CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.
If an item is being returned to us because it is the wrong size/colour or just unwanted then it is up to you to cover the returns postage. Please ensure items are returned with adequate insurance up to the total value of item/items being returned, in case the parcel is lost or damaged in transit. If you do not use a postage service with adequate insurance for returned goods you will not receive a refund if items are lost or damaged.
For items that have been delivered faulty or develop a fault within the manufacturer's warranty, you will be advised of the freepost returns service available for return of the faulty item. Under no circumstances will Fawkes Cycles Limited be liable for the cost of any return service used without prior authorisation.
If items returned to us are deemed not to be covered by their manufacturer's warranty then you will be re-charged the cost of the returning the item to you.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at our addresses detailed on the contact us page.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us using the address details listed on our contact us page.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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