About Us

Fawkes Cycles is an independent retailer based in Oldham, UK. - With more than 30 years of experience in the cycle industry, we realise how important it is to move with the times and so in 2009 we launched our website Fawkes-Cycles.co.uk and began developing our friendly and personal service online. Our website offers all types of cycling parts and accessories, clothing and footwear from many of the sports leading brands - all with fast mainland UK delivery, and the option to ship worldwide.

To underpin this we have a dedicated mail-order infrastructure to make your purchase and delivery as simple and straightforward as possible, and dedicated customer service staff to make sure there is someone here to help who is only a phone call away.

Our Warehouse

As a mail-order business we don't have a shop you can visit and all purchases must be made on line.

Our main warehouse is located centrally and is an ideal location for quick delivery throughout the UK, and we offer a wide range of delivery and collection options to suit everyone - all just a click away.

2 Hill Street Oldham OL4 2AG
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    Fawkes Cycles Terms & Condtions

    Terms and Conditions

    These Terms and Conditions govern your use of the Fawkes Cycles service and website. By visiting the Fawkes Cycles website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

    Terms of Service

    When you place an order via our website (www.fawkes-cycles.co.uk) we will treat that action as an offer to buy. Once the order is placed you will receive automatic confirmation of receipt of that offer in the form of an email. Our contract with you will begin when you receive an email from us to confirm the despatch of your goods.

    Availability / Estimated Delivery Times

    We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.

    Fawkes Cycles has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact guy@fawkes-cycles.co.uk with your order number.

    Payment

    Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron and Mastercard cards or PayPal

    All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates, unless country currency is changed in our region adjuster, available on every product page. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.

    Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible.  The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.

    If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility.

    Governed Law

    Fawkes Cycles Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts

    Cancellations

    Orders may be cancelled at any time before they are despatched, simply email guy@fawkes-cycles.co.uk. If the item has already been despatched then please see our returns policy.

    Under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing (except for customised products) seven working days beginning with the day after the day on which the consumer receives the goods. Please see returns policy for guidance on method and costs of return.

    Returns

    You have the right to cancel your order and return your item within the quoted time frame. Please notify us through your account or by emailing guy@fawkes-cycles.co.uk.  For full return guidelines click here.

    Reviews and Comments

    We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Fawkes Cycles website.

    Liability

    We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

    We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

    This warranty does not affect your statutory rights.

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