About Us

Fawkes Cycles is an independent retailer based in Oldham, UK. - With more than 30 years of experience in the cycle industry, we realise how important it is to move with the times and so in 2009 we launched our website Fawkes-Cycles.co.uk and began developing our friendly and personal service online. Our website offers all types of cycling parts and accessories, clothing and footwear from many of the sports leading brands - all with fast mainland UK delivery, and the option to ship worldwide.

To underpin this we have a dedicated mail-order infrastructure to make your purchase and delivery as simple and straightforward as possible, and dedicated customer service staff to make sure there is someone here to help who is only a phone call away.

Our Warehouse

As a primarily mail-order business we don't have a traditional shop you can visit and all purchases must be made on line.

Our main warehouse is located centrally and is an ideal location for quick delivery throughout the UK, and we offer a wide range of delivery and collection options to suit everyone - all just a click away.

2 Hill Street Oldham OL4 2AG
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  • 90 Day Returns

    Free UK Delivery over £20

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    Fawkes Cycles Returns Policy

    Hassle FREE returns from Fawkes

    Whether it’s a jersey that doesn’t fit, or the colour is not quite right, sometimes you’ll need to return items to us and we want this to be as simple as possible.

    Please download and complete the above Returns form in full and include with your return so we can process it as quickly as possible.

    If your delivery arrived by post, please click the link below to process your FREE TRACKED RETURN – make sure you include the completed return form in your parcel!

    http://www.royalmail.com/track-my-return/create/2737

    If your delivery came by carrier (Parcelforce, DHL etc) please contact customer service to arrange the best way to return your item.

    Exchanges

    If you wish to replace an item, the quickest way is to do this is to visit our web site www.fawkes-cycles.co.uk order your replacement item and return the original item to us for a full refund

    Otherwise:

    When returning your item, remember to include the code and size of your replacements.

    We'll despatch your replacements postage free to UK addresses.

    We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 7 working days of receiving your return.

    Bear in mind that there may be slight delays during busy periods.

    You will not receive a refund for the retail value of any free or promotional items you are sent, and you will be charged if they are not returned

    Unwanted Items

    If you change your mind on your purchase, you have a full 90 days to return it for a refund. All Goods must be unused, in a saleable condition and in their original packaging with all labels still attached.

    There are some exclusions to our 90 day returns policy, which are detailed below:

    • Nutritional products or those with a best before date must be returned within 28 days*
    • Any customised items such as wheel builds cannot be returned*
    • GPS systems such as sports watches or cycle computers can only be returned if unregistered*
    • For hygiene reasons, any intimate garments such as facemasks, underwear and swimsuits can only be returned if the items are faulty.

    *Unless faulty

    If you wish to return your item for a refund, please follow the returns procedure above.

    We try our best to process all refunds within 72 hours of receipt, however during busy periods allow 7 working days for your refund. We'll refund your item via your original payment method.

    You will not receive a refund for the retail value of any free items you are sent, and Fawkes may charge you for this item if you fail to return it

    Faulty Items

    If you feel that your purchase has developed a fault, then please contact us with photographs of the issue before returning any goods - we may be able to solve your problem without you incurring any further inconvenience.

    If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. Items sent back to us will undergo an inspection and It may be necessary to send the item away to the manufacturer to confirm the fault. If we confirm a manufacturing fault, we'll happily replace or refund it.

    Faulty items should be returned within a reasonable time and in a clean and dry condition. PLEASE NOTE, WE WILL NOT PROCESS DIRTY ITEMS.

    Please enclose all your details and a covering note explaining the fault and any other useful details.

    We'll try to get back to you within 7 working days of receipt of your parcel, although during busy periods this may take slightly longer.

    Your statutory rights are not affected.

    As we operate a FREE returns service for items, the designated service should be used as we will only refund return carriage on items where agreed prior. We reserve the right to recharge return carriage on items where no fault is identified.

    Customer Service Email: Guy@Fawkes-Cycles.co.uk

     

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